General

What is Love, Always?
Love, Always is a heartfelt legacy messaging service that allows you to schedule meaningful messages—digital or printed—for future delivery on specific dates or life milestones. Messages can be sent via email, SMS, or printed letter, helping you stay connected across time.

Who is this service for?
Anyone who wants to ensure their love, guidance, or memories live on—whether you're planning for the future, navigating illness, or simply want to surprise someone on a meaningful day.

Plans & Pricing

What plans do you offer?
We offer three subscription tiers:

• Keepsake: 5 digital messages/year – $7.99/mo or $79/year

• Legacy Light: 10 digital messages + 2 printed letters/year – $17.99/mo or $179/year

• Eternal: Unlimited digital messages + 6 printed letters/year + priority support – $39.99/mo or $399/year

All plans include access to your private dashboard, event scheduler, and one Trusted Contact.

Do I have to commit annually?
No—monthly billing is available for all plans. However, you’ll receive approximately 17% off by choosing an annual subscription.

Message Scheduling & Delivery

Can I schedule messages far in advance?
Yes! You can schedule messages for future dates, anniversaries, or milestones. However:

Only active subscribers can schedule or send messages.
If your subscription lapses, all future messages (digital or printed) will be paused until your account is reactivated.

What happens if I cancel my subscription?
All future scheduled messages will be paused. You can reactivate anytime to resume or edit your message queue.

Can I still access my dashboard if I cancel?
Yes, but you'll be in read-only mode. You won’t be able to schedule or send new messages until your subscription is active again.

How do you make sure letters are delivered on time?
Printed letters are handled by our fulfillment team, timed based on the delivery date you choose. Please allow a few days of buffer when selecting mailing dates. Digital messages are queued through our automated scheduler.

Writing & Support

Can someone help me write the messages?
Yes! We offer add-on support:

• AI Message Drafting – $3

• Human Ghostwriting – $20

• Editing Support – $7

These services can be added at checkout or when composing each message.

Add-Ons & Keepsakes

What kind of customizations can I add to printed letters?
We offer a range of emotional and tactile enhancements:

• Premium Stationery – $5

• Polaroid Photo Insert – $4

• Pressed Flower Keepsake – $7

• Handwriting Simulation – $6

• Wax Seal or Ribbon – $3

• Memory Box Shipping (Small) – $15

Trusted Contacts & Security

What is a Trusted Contact?
A Trusted Contact is someone you authorize to help manage or receive your messages in case you're unable to. They can be given access after account inactivity or upon verification of an event (e.g., death, illness).

How is my data protected?
All messages are encrypted and stored securely. Only you—and your chosen Trusted Contact(s)—can access them.

Billing & Account

Can I switch plans?
Yes! You can upgrade or downgrade at any time. Your remaining credit will be prorated.

Do you offer refunds?
Because our service involves advance scheduling and printing logistics, refunds are not offered after message delivery begins. If you cancel mid-subscription, your plan remains active until the end of the billing cycle.

How do I cancel or reactivate my subscription?
You can manage your plan at any time through your dashboard’s Billing section.