Terms & Conditions

Effective Date: August 1st, 2025

Welcome to Love, Always. By accessing our website or purchasing any of our products, you agree to the following terms and conditions. Please read them carefully.

1. Use of This Site

By using this website and purchasing from Love, Always, you agree to be legally bound by these terms and our Privacy Policy. If you do not agree, please do not use this site or our services.

2. Product Disclaimer

All letters created and sent by Love, Always are handwritten with care and crafted from prewritten or user-submitted messages. They are not intended to serve as legal documents, psychological counseling, or medical advice. We are not liable for how the recipient interprets, uses, or responds to any message delivered.

3. Content Policy

We reserve the right to reject, modify, or cancel any submitted message that contains or implies:

  • Threats or encouragement of violence

  • Hate speech, harassment, or discriminatory content

  • Obscene, vulgar, or sexually explicit language

  • Personally identifying information about others (doxxing)

  • Any content we, at our sole discretion, deem inappropriate or harmful

Messages that violate our policy will not be fulfilled, and no refunds will be issued. You agree that Love, Always has full authority to determine message appropriateness.

4. No Refunds Policy

Due to the personal, custom nature of our products, all sales are final. We do not offer refunds or exchanges once an order is placed, even if you change your mind or submit a message that we decline to fulfill.

5. Delivery & Shipping

We ship within the United States via USPS First-Class Mail. While we aim for timely delivery, shipping timelines are estimates only. We are not responsible for postal delays, lost mail, or incorrect addresses entered at checkout.

6. Limitation of Liability

To the fullest extent permitted by law, Love, Always shall not be held liable for:

  • Any emotional, psychological, or mental distress caused by receiving or reading a letter

  • Any misunderstandings or personal disputes resulting from the content of a letter

  • Damages of any kind (direct, indirect, incidental, punitive) related to the use of our site, services, or products

By placing an order, you agree that you understand and accept these risks and that Love, Always is not responsible for any outcome resulting from the message or its delivery.

7. Intellectual Property

All content on this website, including written text, product descriptions, and design elements, are the intellectual property of Love, Always and may not be copied, modified, or reused without our written permission.

8. Governing Law

These terms are governed by the laws of the State of Texas. Any disputes arising from use of this site or our services will be resolved in the appropriate state or federal courts located in Texas.

9. Changes to These Terms

We reserve the right to update or change these terms at any time. Continued use of our site or services after changes constitutes acceptance of the revised terms.

Contact Us:
If you have any questions, please contact team.lovealways@outlook.com